BigCommerce
BigCommerce is a SaaS ecommerce platform, founded 2009, HQ Austin, Texas, used by tens of thousands of B2C/B2B merchants in 150+ countries including Ben & Jerry's, Skullcandy, Solo Stove, and S.C. Johnson. Its parent company (formerly BigCommerce Holdings, Inc.) renamed itself Commerce.com, Inc. in 2025 and now trades publicly on NASDAQ as CMRC (not the old BIGC ticker). Effective June 1, 2026 it rebranded its four self-serve tiers: Standard→Core ($39/mo, $30K TTM GMV cap), Plus→Growth ($105/mo, $100K cap), Pro→Scale ($399/mo, $33,333/mo cap + 0.9% overage), Enterprise→Performance (custom, from $1,499/mo). Alongside the rename it introduced an Open Payment Provider fee — 2% (Core), 1% (Growth), 0.6% (Scale), custom on Performance — charged on GMV processed through any gateway not on its ~20-provider Embedded list (Stripe, PayPal Braintree, Adyen, Klarna, Amazon Pay, etc.); the fee is zero if merchants route all orders through an embedded processor. Its headless storefront framework, Catalyst, is built on Next.js/React Server Components and GraphQL, open-sourced at github.com/bigcommerce/catalyst. Current version/status: Core/Growth/Scale/Performance plan structure (rebranded June 1, 2026). License: proprietary SaaS. Pricing: Core $39/mo ($29 annual, $30K TTM GMV cap), Growth $105/mo ($79 annual, $100K cap), Scale $399/mo ($299 annual, $33,333/mo cap + 0.9% overage), Performance
Pick BigCommerce over Shopify when you need native multi-storefront/B2B (quote-to-order, customer groups, price lists) without bolting on a separate B2B app — its open API architecture also avoids Shopify's stricter app-store lock-in for complex catalogs. Skip it for a scrappy DTC store under $30K/year GMV on Core: that plan's TTM cap plus the new 2% Open Payment Provider fee on any non-embedded gateway (even offline POs) erodes margin fast — Shopify Basic or WooCommerce is cheaper at that scale. BigCommerce's own 2026 pricing page confirms the fee applies to manual/offline orders too, and critics note it functions exactly like the Shopify transaction fee BigCommerce spent a decade marketing against — the "no transaction fees" pitch is dead unless you're on Embedded processors or a negotiated Performance contract. Known weakness: BigCommerce's own 2026 pricing documentation confirms the Open Payment Provider fee applies even to offline and manually keyed orders, and it lowered the GMV caps that trigger forced plan upgrades (e.g., Core's cap fell from $50K to $30K) at the same time it added the fee.
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